Terms of Service

OVERVIEW

Welcome to Solvanno! The terms "we", "us", "our" and "Solvanno" refer to Solvanno. Solvanno operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Solvanno is powered by Shopify, which enables us to provide the Services to you.

These Terms, together with any policies referenced herein (including our Privacy Policy at https://www.solvanno.com/policies/privacy-policy, Refund Policy at https://www.solvanno.com/policies/refund-policy, and Shipping Policy at https://www.solvanno.com/policies/shipping-policy), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and dispute resolution by arbitration.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years of age and the age of majority in your state or province of residence, and that you have the legal capacity to enter into a binding contract. The Services are not directed to children under 13, and we do not knowingly collect information from children under 13. You consent to allow any minor dependents in your care to use the Services only on devices you own or manage and under your supervision, and you are responsible for their use.

To use the Services, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colors and product appearance may differ from how they appear on your screen due to your device and its settings. We do not warrant that the appearance or quality of any product will meet your expectations or be the same as depicted in our online stores.

All descriptions of products and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

We do not guarantee that you will achieve any particular health, wellness, or other result from using our products. Individual results vary and depend on many factors unique to you, including your age, health, diet, lifestyle and genetics.

SECTION 3 - HEALTH DISCLAIMER; NO MEDICAL ADVICE; ASSUMPTION OF RISK

Our products are dietary supplements, not drugs, and are not intended to diagnose, treat, cure, or prevent any disease. THE STATEMENTS MADE ON THE SERVICES AND ON OUR PRODUCTS HAVE NOT BEEN EVALUATED BY THE U.S. FOOD AND DRUG ADMINISTRATION (FDA) OR ANY OTHER REGULATORY AUTHORITY.

All content on the Services is provided for general informational purposes only and is NOT medical advice and is not a substitute for advice from a qualified healthcare provider. You should consult your physician or other qualified healthcare provider before using any supplement, starting any new regimen, or relying on any information provided by Solvanno — especially if you are pregnant, nursing, under 18, elderly, have a medical condition, or are taking any medication.

You are solely responsible for reviewing the product label, Supplement Facts, and ingredient list before use, and for determining whether a product is appropriate for you, including with respect to allergies, sensitivities, and interactions. Discontinue use and seek medical attention if you experience an adverse reaction. To the fullest extent permitted by law, you knowingly and voluntarily assume all risks associated with the purchase and use of our products, and you agree that any reliance on information from the Services is at your own risk.

SECTION 4 - ORDERS

When you place an order, you are making an offer to purchase. Your order confirmation or any acknowledgment of receipt does not signify acceptance of your order. Solvanno reserves the right to accept or decline your order, in whole or in part, for any reason at its sole discretion, and to require additional information before processing any order. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before acceptance. If we decline, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided, and will refund any amounts already charged for the declined portion. You understand and agree that we will not be liable for any loss or damage resulting from our refusal or inability to provide any product or service.

Please review your order carefully before submitting, as we may be unable to accommodate changes or cancellation requests after an order is accepted. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, redistribution, or export. Resale of our products outside authorized channels can result in the product becoming materially different and may affect safety, efficacy, or any guarantee, and we reserve the right to limit or prohibit such orders.

SECTION 5 - PRICES, BILLING AND PAYMENT

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Where the terms of a promotion conflict with these Terms, the promotion terms govern for that promotion.

By submitting payment information, you represent and warrant that: (i) you are authorized to use the payment method; (ii) all payment information is true, correct and complete; (iii) charges will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including shipping, handling and applicable taxes.

We and our payment processors may receive and apply updated card information (such as new card numbers or expiration dates) from your card issuer. You are responsible for keeping your payment and contact information current. We are not responsible for any fees your bank or card issuer may charge. If a charge is reversed, disputed, or charged back without a valid basis under these Terms or our Refund Policy, you authorize us to re-bill the amount owed to your payment method or to seek payment by other lawful means, and you agree to reimburse our reasonable costs of collection.

SECTION 6 - SUBSCRIPTIONS, AUTOMATIC RENEWAL AND CANCELLATION

Some products are offered on a subscription basis with recurring billing. IF YOU ENROLL IN A SUBSCRIPTION, YOU EXPRESSLY AUTHORIZE US AND OUR PAYMENT PROCESSORS TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD ON A RECURRING BASIS, AT THE INTERVAL AND PRICE DISCLOSED AT CHECKOUT, UNTIL YOU CANCEL.

At enrollment we disclose the products, billing frequency, and recurring price. Your subscription will automatically renew at the then-current price for the applicable products and interval, plus applicable taxes and shipping, and will continue until cancelled by you or by us. Prices for subscriptions may change on notice to you as permitted by law; changes apply to future billing cycles.

You may skip, pause, change, or cancel your subscription at any time through your customer portal at https://www.solvanno.com/a/subscriptions/login, or by emailing support@solvanno.com. To avoid being charged for the next cycle, you must cancel before the next billing/renewal date; cancellation does not affect orders already placed or in process, and already-shipped orders are subject to our Refund Policy. We reserve the right to modify, suspend, or cancel any subscription or subscription program at any time. This section is intended to comply with applicable automatic-renewal laws; where such laws provide you additional rights, those rights apply.

SECTION 7 - SHIPPING AND DELIVERY

All delivery dates and times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays, including delays caused by carriers, customs processing, weather, or events outside our reasonable control. Accurate shipping address and contact information are required, and we are not responsible for late, misdelivered, or lost shipments resulting from information you provided. Once we transfer products to the carrier, title and risk of loss pass to you. You agree that tracking information or a delivery confirmation provided by the carrier is sufficient proof of delivery, even without a signature.

SECTION 8 - RETURNS, REFUNDS AND GUARANTEE

Purchases are subject to return, exchange or refund solely in accordance with our Refund Policy at https://www.solvanno.com/policies/refund-policy, which is incorporated into these Terms by reference. Any money-back or satisfaction guarantee we offer applies only on the terms stated in the Refund Policy or at the point of sale, only to qualifying orders purchased directly from our Services, and may be limited to one claim per customer or household.

SECTION 9 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by Solvanno, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, sell, or transmit any material on the Services without our prior written consent. Solvanno's names, logos, product and service names, designs and slogans are trademarks of Solvanno or its licensors and may not be used without prior written permission. All rights not expressly granted are reserved.

SECTION 10 - TESTIMONIALS, REVIEWS AND SUBMISSIONS

If you submit any ideas, suggestions, feedback, reviews, testimonials, photographs, or other content ("Submissions"), you grant us a perpetual, worldwide, irrevocable, sublicensable, transferable, royalty-free license to use, reproduce, modify, publish, distribute, display, perform and create derivative works from such Submissions in any medium for any purpose, including advertising and commercial use, together with your name where provided. Submissions are treated as non-confidential and non-proprietary. You represent and warrant that you own or have all necessary rights to your Submissions, that they are truthful and accurate, that you have disclosed any compensation or incentive received, and that they do not infringe or violate any third-party right or any law. Testimonials and reviews reflect the individual experiences of those who submitted them, are not a guarantee, and DO NOT REPRESENT THE RESULTS A TYPICAL CUSTOMER SHOULD EXPECT. We may, but are not obligated to, monitor, edit or remove any Submission at our sole discretion.

SECTION 11 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

You may be given access to third-party tools, materials, functionality, or hyperlinks to third-party websites that we neither monitor nor control. We provide these "as is" and "as available" without any warranty, endorsement, or liability of any kind. Your use of any third-party tool or website is entirely at your own risk, and you should review the applicable third party's terms and policies. We are not liable for any harm or damages related to your use of any third-party tools, websites, products, or services. Complaints regarding third parties should be directed to the third party.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

Solvanno is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Solvanno. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Solvanno, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Solvanno.

SECTION 13 - PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy at https://www.solvanno.com/policies/privacy-policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies and that information you submit may be transmitted to and processed by Shopify and other service providers, which may be located in countries other than where you reside.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not, directly or indirectly: (a) use the Services for any unlawful or malicious purpose; (b) violate any applicable law or regulation; (c) infringe any intellectual property or other right; (d) harass, abuse, defame, or harm any person, including our staff; (e) transmit false or misleading information; (f) transmit unsolicited advertising or spam; (g) impersonate any person or entity; (h) upload viruses or malicious code; (i) collect or track others' personal information; (j) spam, phish, pharm, spider, crawl, or scrape; (k) resell, duplicate, copy or exploit any portion of the Services; or (l) interfere with or circumvent the security features of the Services. We may suspend, disable, or terminate your access at any time, without notice, if we determine you have violated these Terms.

SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on the Services is made available for general information purposes only, and any reliance on it is at your own risk. EXCEPT AS EXPRESSLY STATED BY SOLVANNO, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT ANY PRODUCT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOLVANNO OR ITS MEMBERS, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF, NOTWITHSTANDING THE FOREGOING, SOLVANNO IS FOUND LIABLE UNDER ANY THEORY, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO SOLVANNO FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

SECTION 18 - INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless Solvanno, Shopify, and our respective affiliates, partners, officers, directors, members, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities, claims, and costs (including reasonable attorneys' fees) arising out of or related to (1) your breach of these Terms or the documents incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services. We may control the defense of any indemnified claim at your expense, and you agree to cooperate.

SECTION 19 - DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH SOLVANNO THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF. YOU HAVE THE RIGHT TO OPT OUT AS DESCRIBED BELOW.

You and Solvanno agree that any dispute, claim or controversy arising out of or relating to these Terms, our Privacy Policy, our advertising or marketing, or our products or Services shall be resolved by binding, final and confidential individual arbitration before a single arbitrator administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitrator has exclusive authority to resolve any dispute about the arbitrability of a claim.

CLASS ACTION WAIVER. YOU AND SOLVANNO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

EXCEPTIONS. Either party may bring an individual claim in small-claims court. Either party may seek injunctive or equitable relief in court to protect its intellectual property rights.

30-DAY RIGHT TO OPT OUT. You may opt out of this arbitration agreement within 30 days after first accepting these Terms by emailing support@solvanno.com with your name, the email used for your order, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

SECTION 20 - GOVERNING LAW AND VENUE

These Terms and any dispute not subject to arbitration are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. To the extent any claim proceeds in court, you and Solvanno consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to such venue.

SECTION 21 - FORCE MAJEURE

We are not liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, labor disputes, supplier or carrier failures, utility or telecommunications failures, or shortages of materials.

SECTION 22 - ELECTRONIC COMMUNICATIONS AND NOTICES

You consent to receive communications from us electronically, including by email and, where you have opted in, by SMS. You agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing. Message and data rates may apply to SMS; you can opt out of marketing messages at any time as described in those messages or our Privacy Policy.

SECTION 23 - TERMINATION AND SURVIVAL

We may terminate these Terms or your access to the Services at any time, in our sole discretion, without notice, and you will remain liable for all amounts due up to the date of termination. The following provisions survive termination: Our Products; Health Disclaimer; Intellectual Property; Testimonials and Submissions; Relationship with Shopify; Disclaimer of Warranties; Limitation of Liability; Indemnification; Dispute Resolution and Class Action Waiver; Governing Law; and any other provision that by its nature should survive.

SECTION 24 - GENERAL

Severability. If any provision is held unlawful, void or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. Waiver; Entire Agreement. Our failure to enforce any provision is not a waiver. These Terms and the policies incorporated by reference are the entire agreement between you and us and supersede all prior agreements. Ambiguities will not be construed against the drafting party. Assignment. You may not assign these Terms without our prior written consent; we may assign them without notice or consent. Headings. Headings are for convenience only.

SECTION 25 - CHANGES TO THESE TERMS

We may update, change, or replace any part of these Terms at any time by posting the updated Terms on this page, and the "Last updated" date will reflect the change. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 26 - CONTACT

Questions about these Terms may be sent to: Solvanno — support@solvanno.com 1007 N Orange St. 4th Floor, 2988, Wilmington, DE 19801