Shipping Policy

Orders are processed within 1–2 business days (excluding weekends and US holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships. Orders placed on weekends or holidays begin processing the next business day.

We offer FREE standard shipping on all US orders over $50. For orders under $50, a flat shipping rate is calculated and shown at checkout before you pay.

Standard Shipping: 7–10 business days after processing.

Delivery times are estimates provided by the carrier and are not guaranteed. Total time to arrival = processing time + shipping time.

Once your order ships, you'll receive a tracking number by email. Please allow up to 24 hours for the tracking link to activate and begin updating.

Please double-check your shipping address at checkout. We are not responsible for delays, misdelivery, or packages lost due to an incorrect or incomplete address provided at checkout. If a package is returned to us due to an address error, we can reship it once any additional shipping cost is paid.

We are not liable for shipping or delivery delays outside our reasonable control, including carrier delays, customs or weather disruptions, or peak-season volume. All delivery dates are estimates only.

If your order has not arrived within 10 business days after the end of the estimated delivery window, please contact us at support@solvanno.com. We will open an investigation with the carrier and, if the package is confirmed lost in transit, send a replacement or issue a refund. Any approved refund is processed within 4–7 business days.

Once an order is handed to the carrier, title and risk of loss pass to you. Solvanno is not responsible for packages that are confirmed delivered by the carrier to the address provided at checkout but reported lost or stolen. On request, we will share the delivery confirmation, tracking details, and carrier information so you can follow up with the shipping provider or file a claim.

If your order arrives damaged, please see our Refund Policy for how to report it and request a replacement or refund.

Email us at support@solvanno.com and our team will be happy to help.