FAQs
Order Processing & Shipping Information
At Solvanno, we’re dedicated to ensuring your order arrives safely and on time. Here’s everything you need to know:
🕒 Processing Time
Please allow 3–5 business days for order processing and production before your item ships.
🚚 Shipping Timelines
United States:
Orders ship via USPS or FedEx, with an estimated delivery time of 15–20 business days.
International:
Delivery typically takes 15–30 business days, depending on your location and the nearest fulfillment center.
⏳ Note: Delays may occur due to customs, weather, high demand, or other unforeseen circumstances. We appreciate your patience.
🔍 Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your shipment anytime via our [Track Your Order] page.
❌ Order Cancellations & Address Updates
Need to make a change?
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To cancel your order, email us within 24 hours at solvanno@gmail.com with the subject line: “CANCEL MY ORDER”.
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Entered the wrong address? Contact us within 24 hours. Unfortunately, we can't make changes after your order has shipped.
🚪 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. Please ensure someone is available to receive your order.
💥 Damaged or Defective Items
If your order arrives damaged, we’ve got you covered.
Email solvanno@gmail.com with your order number and a photo of the damage, and we’ll send a replacement at no extra cost.
🤝 Need Help?
We’re here for you!
For any questions or concerns, email us at solvanno@gmail.com. We aim to respond within 24 hours.